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Why every company is going to be an AI company
Racing to automate or contain more interactions with chatbots will keep you grounded in the past. The next chapter of CX will be determined by those who understand the strengths of AI-powered interactions, leveraging them to design strategies that make a real impact on your bottom line. Ada CEO Mike Murchison shares his vision for the future of CX.
Chief Executive Officer at Ada
How to structure your CX team for an AI-driven future
Traditional customer support is dead. In the face of an economic downturn, growth has slowed, investment has shrunk, and multiple industries are struggling. It’s time to pause, regroup, and take action. Can AI-powered brand interactions help companies get ahead? VP of CX Jim Monroe chats with Kirsty O’Sullivan from Zoominfo about how the most innovative brands are turning their CX interactions from ‘backlogged’ to ‘back on’ with Ada’s brand interaction framework.
VP of CX at Ada
Beyond the bot
Customer records don’t drive value for your brand. The real value is in each customer interaction. Chief Product Officer Mike Gozzo explains why simple chatbots won’t cut it in anymore and shares Ada’s vision for an automated brand interaction platform that doesn’t just answer customer questions but anticipates their needs.
Chief Product Officer at Ada
Powering brand interactions for reliability and scale
As you grow your business, reliability expectations grow with it. And so do the demands put on your technical team and infrastructure. How do you scale your CX operations without sacrificing trust or burning out your people? CTO Jessica Popp has answers.
Chief Technology Officer at Ada