Navigating AI-first customer service
Learn from CX leaders, workshop AI solutions, and grow your professional network
The Clearest Window Into Gen AI + CX
Join 200+ forward-thinking customer service professionals from companies like YETI, Wealthsimple, Klaviyo, Bitly, ZoomInfo, Fullscript, MailChimp, Calendly and more.
Extended Early Bird
$399
Expires November 13th, 2023
General Admission
$750
Group Rate
Email interact@ada.support for a group rate
All about Ada Interact 2023
Last year, we predicted every company would be an AI company.
Now, generative AI has taken the world by storm.
This year, we're bringing you even closer to the future of AI-first customer experiences.
Get access to interactive keynotes on the future of AI‑first customer service, hands-on workshops with the latest in AI-powered CX technology, and exclusive networking events with leaders innovating automation solutions.
Bringing the best of AI customer service in one room
Meet the speakers on deck
Check out our speakers, workshop instructors and roundtable facilitators
Rachel Woods
CEO & Founder, The AI Exchange
Mike Murchison
CEO & Co-founder, Ada
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Justin Gonzalez
Global Director of Customer Empowerment, Square
Mike Gozzo
Chief Product & Technology Officer, Ada
Jim Monroe
Chief Customer Officer, Ada
Hans van Dam
CEO, Conversation Design Institute
Anna Skidmore
VP, Customer Care, IPSY
Ryan Engley
Former SVP, Customer Success at Unbounce; Leadership/Executive Coach, Ryan Engley Coaching
Ron Pollock
General Manager of Software and Technical Services, Stratix
Sarah Ricketts
Director, Business Solutions, Intuit Mailchimp
Stephanie Stafford
Sr. Director CX, YETI
Christine Farrugia
VP of Customer Success, WealthSimple
Yaniv Markovski
Former Head of Support Engineering, OpenAI
Allie Hurley
Head of Global Support, ClickUp
Amy Niemann
Head of Customer Experience Operations, Calendly
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Designed for CX Leaders & their Automation Team
Collaboration fuels learning. That's why we've designed a conference that lets you interact. Discover our two learning tracks to help you grow your strategic and technical skills, in addition to our high-profile keynotes.
Register today to enroll in learning experiences that align best with your goals.
Level up your automation with hands-on workshops to build highly efficient AI that delivers a seamless customer service experience.
Level up your automation with hands-on workshops to build highly efficient AI that delivers a seamless customer service experience.
Learn how AI-first customer experiences will grow your business with executive round-tables and discussions dedicated to the transformation of the customer service industry
November 14
Welcome Reception
Join us on the rooftop of the LUMA Hotel San Francisco at Cavaña for a welcome reception you won't forget. Mix and mingle with other like minded CX leaders attending the conference.
Located on the 17th floor of LUMA Hotel San Francisco, Cavaña celebrates the spirit of Central and South America through food & beverage, music and art. The menu features an expansive collection of agave and sugar-cane distillates alongside artisanal cocktails and shareable plates that showcase a mosaic of vibrant flavors from all parts of Latin America.
November 15
Breakfast & Registration
Intro & Welcome
Bronwyn Smith - COO, Ada
Diego Lomanto - CMO, Ada
Transforming Customer Service in the AI-First Era
Mike Murchison - CEO, Ada
The Playbook for Delivering Next-Generation, AI-Powered Customer Service
Justin Gonzalez - Former Global Director of Customer Empowerment, Square
Delivering on an AI-First Customer Obsessed Strategy
Allie Hurley - Head of Global
Support, ClickUp
Ismail Ostrilski - Head of
Operations, Epos Now
Jim Monroe - Chief Customer Officer,
Ada
Morning Break & Networking
Roundtable Discussions for CX Leaders
Important! At this point in time, the Ada Interact Roundtables are fully at capacity. If you signed up for roundtable discussions, you’ve been emailed your specific roundtable schedule by our team.
If you'd like to join our waitlist please fill out this form.
You don't want to just listen to one-way presentations. You want to connect with your peers, have deeper, two-way conversions and learn what was working for other people in similar roles at other companies.
Instead of saving networking until the very end of the day, we have baked-in networking & connecting throughout.
Join 30 minute roundtable discussions, facilitated by an authority practitioner and CX leader. There will be 8-10 topics to take part of, with session titles like:
- The Future of Agents + AI
- Generative AI + Customer Support
- Making the Shift: CX from a Cost Center to Profit Centre
- Executive Alignment: CX Across the Org
Roundtable discussions are capped at 6 people per table and are first come, first served.
Hands-on Workshop: Conversational Design in the Age of Generative AI
What is behind a good AI conversation? Which elements we need to keep in mind when creating a conversational bot?
In this hands-on workshop, learn how to create a good human-centric, inclusive, and goal oriented bot. Learn how to create and improve your chatbots and voice applications.
Facilitated by
Hans van Dam - CEO
, Conversation Design Institute
Lunch Break
Tactics and Strategies for Succeeding in the New World of AI-Powered Business
Rachel Woods — CEO + Founder of The AI Exchange (Ex-Facebook Research Data Scientist)
A behind-the-scenes look at how AI-first businesses are operating differently, from the individual to the team and organization-wide levels. As a former research data scientist, Rachel will walk through lesser known tactics and AI use cases that she is putting to work in their business and with her clients. You'll walk away with tangible ways to push the envelope more in how you use AI in your work and business.
The AI Career Path
Marley Gibbs - From Dental Assistant
to Customer Support AI + Automation
Team Lead at SmileDirectClub
Kim L-Baril - From Restaurant
Manager & Owner to Customer Support
& Member Happiness AI + Automation
Manager
Ruby White - Vice President, People
at Ada
Ada's 2023 Ambitious innovator (AI) Awards
Presented by Emillee Hernandez
Afternoon Break
Roundtable Discussions for CX Leaders
Important! At this point in time, the Ada Interact Roundtables are fully at capacity. If you signed up for roundtable discussions, you’ve been emailed your specific roundtable schedule by our team.
If you'd like to join our waitlist please fill out this form.
You don't want to just listen to one-way presentations. You want to connect with your peers, have deeper, two-way conversions and learn what was working for other people in similar roles at other companies.
Instead of saving networking until the very end of the day, we have baked-in networking & connecting throughout.
Join 30 minute roundtable discussions, facilitated by an authority practitioner and CX leader. There will be 8-10 topics to take part of, with session titles like:
- Building and Scaling Your CX Organization (with AI in mind)
- Operationalizing Global Support
- Driving Strategies To Improve Customer Satisfaction
- Leveraging Your CX Data to Make Better Products/Services
Roundtable discussions are capped at 6 people per table and are first come, first served.
Hands-on Workshop: Building Up Bot Managers & Automation Leaders
In the world of CX Automation, we often find ourselves buried in the weeds, leaving little room for our own development. But to influence cross-functionally and make space for strategic work, it's crucial that we take charge of our own growth.
In this hands-on workshop, you'll gather with other bot managers to:
- Identify important soft-skills goals for your development as a bot manager
- Articulate the specific, actionable behavior changes that will lead to growth
- Explore the strengths pushing you forward and obstacles holding you back
- Build time-bound milestones to move your development forward
Level up the essential-skills to step into a more confident Bot Manager and Leader.
Facilitated by
Ryan Engley - Former SVP
Customer Success
, Unbounce; Executive & Leadership
Coach
Best of the Bots: A Behind the Scenes of Top Customer Experiences
Get an in-depth look at both the back-end and front-end experience from Wealthsimple and a few other Bots. Plus, meet the bot managers who built them. Stay tuned for the full lineup.
Megan Myke | Bot Manager
, WealthSimple
Elissa Tikalsky | Sr. Technical Program Manager
, Pinterest
Valentina Sutton | Senior Customer Success Manager
, Ada
Hypergrowth & Scaling OpenAI’s Customer Support to Hundreds of Millions of Users
Fireside Chat: Yaniv Markovski, Former Head of Support Engineering at OpenAI
Conversation led by Mike Murchison — CEO, Ada
Fall Product Launch: Upcoming Releases and Major Announcements
Mike Gozzo — CPO, Ada
With special guest Kristal Lam, Sr. Director of Product at Ada and JP Joyal Sr Director of Product Management at Ada
Evening Reception
Our destination
The Pearl
San Francisco
We're bringing our flagship conference to the heart of San Francisco's historic Dogpatch neighborhood at The Pearl.
This modern, multi-level event space brings art, nature, and industrial history together to create an unforgettable event experience.
Address
601 19th St.San Francisco
Become an Interact Sponsor
Join companies at the forefront of AI and customer experiences at our flagship conference.
Predicting AI-first customer service
A recap of last year's Ada Interact
Read the blog postMissed us last year in Chicago?
Check out Ada’s CEO, Mike Murchison, giving a keynote about the AI future, as well as the main takeaways from the event.
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Ada put on terrific show. Really well run, well executed event. It was a tremendous opportunity to hear what's actually resonating with those customers, what they're actually prioritizing, and take back learnings to some of our other customers, or even ourselves internally. So it's been a really spectacular event from that perspective.
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Ada Interact is the best conference that I've been to so far in this space. It's such a welcoming environment, we're well-taken care of, and there's a great calibur of attendees. It's also interactive, true to the name. Everyone is here to engage and be involved in conversations, everyone has a way to get involved. That's what sets it apart for me.
FAQs
What is Ada Interact?
A conference that will provide the clearest window into the state of generative AI in customer service.
The AI Buzz is real. There is *still* a lot of smoke and mirrors. A lot of buzz, without depth.
Cut through the AI noise at Ada Interact. A place where you’ll meet your CX peers who are actually implementing AI in their CX org. Connect with these forward-thinking CX leaders, ask them questions, and learn from their experience.
What makes Ada Interact different from other customer service conferences?
- Ada Interact is specifically geared towards the needs of customer service leaders and automation teams.
- Unlike a typical conference — where you spend most of the time listening to one-way presentations — Ada is hosting curated discussions and roundtables with customer service leaders, while also hosting tailored workshops for automation teams.
- You’ll learn from a roster of AI experts, like Ex-Facebook Research Data Scientist and CEO/Founder of The AI Exchange, Rachel Woods. Rachel has personally helped 200+ businesses navigate their AI strategies.
- You’ll learn new skills. Learn from industry legends like Hans Van Dam from the Conversational Design Institute and attend other training workshops to level up your skills and make a bigger impact.
- Collaboration with industry peers. See how others are thinking about automation, and how they’ve implemented their AI strategy.
- Stay ahead of the pack, and learn how to drive an AI-first customer service strategy. Ada Interact is your ticket to drive costs down for the business and improve your customer satisfaction scores.
Who is coming to Ada Interact?
CX professionals from companies like Square, YETI, Wealthsimple, Klaviyo, Bitly, ZoomInfo, Fullscript, MailChimp, Calendly and more are coming (and hosting discussions). If you’re curious to know more about the attendee list, please reach out to us at interact@ada.support
How can I convince my boss/company?
Use this tried-and-tested justification letter.
We’ve also tailored this justification letter and personally helped folks get budget and approval. Get in touch with us at interact@ada.support
Do you offer discounts for Ada customers or large groups?
Yes! Please get in touch with us at interact@ada.support
Where is Ada Interact located?
Ada Interact 2023 is being hosted at The Pearl in San Francisco, located on 601 19th St. from November 14th to 15th.
How do I get in touch with the Ada Interact team?
For questions concerning event attendance, please reach out to: interact@ada.support. For sponsorships, please reach out: interactsponsors@ada.support
Where can I stay in San Francisco? Do you have a preferred rate?
Yes! Once you register, you'll receive an email with a link to book directly with the LUMA Hotel San Francisco at our preferred rate of $425, available until October 16. The LUMA Hotel is located at 100 Channel St. in San Francisco's Mission Bay.